FAQs

Frequently Asked Questions

🚚 Delivery

How long does delivery take?
We offer free standard delivery across India, typically within 4–7 business days. Timelines may vary slightly depending on your location and region.

🔁 Exchanges

What is your exchange policy?
Exchanges are accepted within 5 days of receiving your order on eligible products, provided items are unworn, unwashed, and returned with original tags intact.

Which products are not eligible for exchange?
Due to hygiene and safety reasons, the following are Final Sale and cannot be exchanged — lingerie, bras, briefs, panties, nightwear, gift boxes, jewellery, and all sale or discounted items.

How do I initiate an exchange?
Visit our Contact Us page with your order details and clear images of the item. Our team will review and respond promptly.

📦 Orders & Tracking

How do I track my order?
Once shipped, you'll receive a tracking link via email or SMS. You can also check your order status anytime under Orders in your Cozmya account.

I received a defective product. What should I do?
Contact us within 2 days of receiving your order via our Contact Us page with clear images of the defect. Our team will review and assist promptly.

📏 Sizing

How do I find my size?
We recommend checking our Size Guide before placing your order. Still unsure? Chat with Luna or reach out via Contact Us — we're happy to help you find your perfect fit. 🌙

💳 Payments

Do you offer Cash on Delivery (COD)?
Currently we accept online payments only — UPI, debit/credit cards, and net banking. COD is not available at this time.